General questions
Delivery time
Our store has a large list of products. When you make purchases in the pride.audio and find the product you like, look at the “Availability” tab to find out the delivery time of the product or to be sure of its immediate availability.
If the product is in stock, then we will ship it in a convenient way within 1-3 working days from the date of payment for the countries of the European Union and within 3-5 working days for countries outside the European Union. This time is necessary for the preparation of documents and all formalities.
I can’t log in to my account
Try to recover the password, you may have forgotten.
If this did not help, then you can write a request to the email and we will help you
online@pride.audio
How do I delete an order from the shopping cart?
To do this, you need to remove each item from the basket. Each product has a cross, by clicking which you delete the product in turn.
How do I view my orders?
To do this, log in to your account. In the orders section, you can view information on all your orders.
Does the choice of the delivery country change the price and taxes?
Yes, the country is important. We deliver goods to a large number of countries. When ordering in the European Union, be sure to note that the prices for all products in the online store pride.audio are lower after VAT . In the EU countries, there is a different percentage of VAT everywhere. We are obliged to pay VAT according to the conditions of your country. Therefore, the delivery address and the address of the personal account are fixed in the personal account. Delivery cannot differ from the country of your residence and your personal account.
If you live outside the European Union, then you are buying goods without VAT (VAT=0%). You will have to pay taxes when importing to your country yourself.
We issue an export declaration and give the cargo to the transport company.
Why and how to create a “My account” in the online store?
Having an account of the online store pride.audio makes shopping even faster and more convenient, since the registered user:
you can buy it conveniently and quickly, because all the necessary fields have already been pre-filled in;
you can view your purchase history at any time including invoices and products;
the ability to monitor the movement and status of the ordered goods;
the ability to view the purchase history in retail stores;