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Refund Policy

How can I return an item purchased from an online store?

You have the right to cancel an order made in our online store within 14 calendar days from the date of receipt of the goods. To do this, you must:

Fill out the refund form! You can do this on a computer or by hand, and if you can’t print out the form, send it to online@pride.audio marked “Return to the online store”. The refund form is available in English, Estonian and Russian.
Choose a refund method that is convenient for you. The ordered goods can be returned to the store by courier or through a parcel machine .
If everything is in order with the product(s) (the product must be returned intact and packaged), the money will be returned to the same account from which the payment was made, no later than within 14 calendar days from the date of receipt of the goods by us.
the goods must be sent to us at the customer’s expense and received by us. Be sure to use the data to send:

Company: SE Pluss Corp OU
Street: Lepa tee,4
City: Loo Alevik
Post code: 74201
Country: Estonia
+372 5823 3464

It is impossible to return:

Products damaged by the fault of the customer, with traces of installation, installation;
Products with a damaged box;
things made taking into account the personal needs of the Buyer;
items made according to the conditions provided by the Buyer;

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For any suggestions or questions, please feel free to contact us by email.