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Refund Policy USA
Thank you for shopping with Pride Car Audio USA. We stand behind the quality of our products and are committed to providing excellent customer experience.
Return Window
You may return most items within 14 calendar days from the date of delivery, provided they meet the return conditions below.
How to Request a Return
- Contact us at online@pride.audio with your order number and reason for return.
- We will respond with return instructions and return authorization.
- Carefully re-pack the item(s) in original packaging, including all accessories and manuals.
- Ship the return using any trackable courier of your choice — at your own cost unless the product is defective or incorrect.
Note: Returns without prior authorization will not be accepted.
Eligible Returns
We accept returns only if:
- The item is unused, uninstalled, and in original condition.
- The product has not been mounted, wired, or tested.
- The product is returned in original packaging, undamaged.
Non-Returnable Items
We do not accept returns for:
- Installed or modified products
- Damaged packaging or missing accessories
- Custom-made or special-order items
- Items returned without prior approval
Refunds
Once the item is received and inspected, we will refund the original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Return Address
Please contact us to receive the correct return warehouse address.
Do not send items to the address on your shipping label — this may delay processing.
